Gaming should be fun, not stressful. At ac9999, we make sure every player games within healthy limits and can access support whenever they need it.
How We Support Your Well-Being at ac9999
Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Decide in advance how many hours you will spend gaming each day. When your time is up, ac9999 will automatically alert you and, if needed, end the session.
When you feel you need a break, set a cooling-off period of anywhere from 24 hours to 6 weeks. During this time, access to your account will be completely suspended.
If you need an extended break, you can self-exclude for anywhere between 6 months and 5 years. Once active, this decision cannot easily be reversed.
After you have been playing for a set amount of time, ac9999 displays a pop-up showing how long you have been playing and how much you have spent. This keeps you informed and helps prevent excessive play.
If you find it difficult to stay in control on your own, our support team is available 24/7. We can connect you with specialist counsellors.
Responsible gaming means treating gaming as a form of entertainment — not as a way to make money or solve problems. At ac9999, we believe every player deserves a gaming experience that is enjoyable, safe, and in control.
Many players in Bangladesh come to online gaming for entertainment. Without the right knowledge and awareness, however, it can gradually become a problem. That is why ac9999 provides tools and guidance from the start to help players stay informed.
Sometimes we don't realize when we've crossed the line from entertainment into a problem. Watch out for the signs below and reach out to ac9999 for support.
Ac9999 gives players a range of effective tools to manage their own gaming experience. These tools are easily accessible from your account settings.
| Tools | Description | Active Hours |
|---|---|---|
| Deposit Limit | Maximum daily / weekly / monthly deposit amount | Instant |
| Loss Limit | Set a maximum amount in BDT you are willing to lose within a given period | Instant |
| Session Limit | Set how long each gaming session will last | Instant |
| Cooling-Off | 24-hour to 6-week break | Instant |
| Self-Exclusion | Account suspended for 6 months to 5 years | Instant |
| Reality Check | Pop-up reminders at set intervals | As per Settings |
Limit reductions take effect immediately. Requests to increase a limit, however, are subject to a 24-hour cooling period. This rule is intentional — it is designed to prevent impulsive decisions.
Ask yourself the following questions. This is not a test — it is simply a way to become more aware of your own gaming habits.
1। Have you spent more than your planned gaming budget in the past month?
2। After a loss, do you tend to place bigger bets to try to win it back?
3। Is gaming cutting into time with your family or your work?
4। Do you turn to gaming to relieve stress or depression?
Ac9999 is exclusively for players aged 18 and above. We take active measures to ensure that no minors can access our platform.
If you believe your child has accidentally created an account, please notify our support team immediately. We will promptly close the account and delete all associated information.
Acknowledging a problem and asking for help takes courage. At ac9999, we offer support, not judgment. Follow the steps below.
Know where you stand and take the right steps.
Contact us with any questions related to responsible gaming.
This platform is strictly for users aged 18 and above. Please play responsibly.
Join ac9999 and use our responsible gaming tools for a safe and enjoyable experience. You set your limits — we help you stick to them.
Responsible Gaming | 18+ Only | 24/7 Support