Using ac9999 Terms and Conditions — All in full transparency

01 General Terms & Conditions

By using ac9999 (hereinafter referred to as the "Platform" or "we"), you fully agree to these Terms and Conditions, which are legally binding. If you do not agree with any part of these Terms and Conditions, please do not use this Platform.

Ac9999 reserves the right to update these Terms and Conditions at any time. Continued use of the Platform after any changes constitutes acceptance of the revised terms. We recommend checking this page regularly.

Scope of Application

• These Terms and Conditions apply to the ac9999 website, mobile app, and all digital services.
• These Terms and Conditions apply to all promotional offers and bonuses associated with ac9999.
• The Terms and Conditions are written in Bengali, and the Bengali version shall be considered the definitive text.

02 Account Registration & Eligibility

You must be at least 18 years old to create an account on ac9999. Providing false information during age verification is strictly prohibited and may result in permanent account closure.

Registration Terms

• Each person may register only one account. Creating multiple accounts under the same identity is strictly prohibited.
• The name, date of birth, address, and all other details provided at registration must be accurate and up to date.
• Keep your account password strong and never share it with anyone.
• A valid email address and phone number must be provided at the time of registration.
• Ac9999 reserves the right to reject any registration request without providing a reason.

KYC Verification

To comply with security and financial regulations, ac9999 may request KYC (Know Your Customer) verification from players. The following documents are typically required:

• National ID (NID) or passport photo
• A recent utility bill or bank statement (for address verification)
• Proof of payment method ownership (where applicable)

03 Deposit & Withdrawal Policy

All deposits and withdrawals on ac9999 are processed through fully secure, encrypted channels. We currently support payments via Mobile Banking, Nagad, Rocket, and USDT.

Deposit Terms

• Minimum deposit amount: BDT 300 (three hundred taka).
• Deposits must be made from your own payment account — third-party deposits are not accepted.
• Deposits are generally credited instantly. If there is a delay due to technical reasons, please contact our support team.
• Always use the correct reference number when making a deposit — payments with an incorrect reference may fail.

Withdrawal Terms

• Minimum withdrawal amount: BDT 500 (five hundred taka).
• Withdrawals can only be made to the same payment method used for the original deposit.
• Standard withdrawal processing may take between 1 and 24 hours.
• Winnings from bonuses are subject to wagering requirements that must be met before any withdrawal can be made.
• Ac9999 reserves the right to suspend withdrawals in cases of unusual or suspicious transactions.

04 Bonuses & Promotional Offers

Ac9999 bonuses and promotional offers are designed with players' best interests in mind. However, each offer comes with specific terms that must be followed.

General Bonus Terms

• Each bonus may be claimed once only, and once per account.
• Attempting to claim multiple bonuses from the same IP address, device, or payment method may result in all associated accounts being closed.
• Bonus balance cannot be withdrawn directly — wagering requirements must be completed first.
• Bonuses are valid for a set period only; any unused bonus will be automatically cancelled upon expiry.

Welcome Bonus

The welcome bonus for new players is awarded based on your first deposit. To receive it, your account must be verified and any applicable bonus code must be entered correctly.

Cashback Offer

The weekly cashback offer applies to specific games or categories. Cashback is generally credited to the player's wallet every Monday. Wagering requirements on cashback are typically more generous.

05 Betting & Gaming Rules

All games on ac9999 are conducted fairly and transparently. Slots and table games use a certified RNG system that meets international standards.

Betting Limits

• Each game and market has its own minimum and maximum bet limits.
• A separate maximum bet limit applies when wagering with bonus balance.
• Higher bet limits are available for VIP players.

Game Cancellation & Technical Issues

If a game or bet is left incomplete due to a technical error, ac9999 reserves the right to void that round and refund the stake. Any player found exploiting such errors may have their account suspended.

Sports Betting

• Odds in live betting are subject to change at any time.
• Bets will be refunded if an event is cancelled.
• Bets found to be associated with match-fixing or any other form of foul play will be voided.
• Coordinated betting across multiple accounts on the same event (arbitrage) is prohibited.

06 Prohibited Activities & Account Termination

The following activities are strictly prohibited on ac9999 and may result in immediate account termination:

• Creating or operating multiple accounts
• Bonus abuse — attempting to claim the same bonus more than once
• Registering using false information or someone else's identity
• Making deposits or withdrawals through third-party payment methods
• Using software, bots, or any other automated tools to play games
• Attempting to interfere with or compromise the platform's security systems
• Engaging in fraudulent or deceptive conduct toward other players

If any of the above prohibited activities are detected, ac9999 reserves the right to close the account and forfeit the entire balance without prior notice.

07 Responsible Gaming Policy

Ac9999 believes gaming is a form of entertainment — not a source of income. That's why responsible gaming is a core part of how we operate.

Self-Control Tools

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits at any time.
• Session Limits: Decide in advance how long you will play.
• Taking a Break: Temporarily suspend your account for anywhere between 7 to 30 days.
• Self-Exclusion: To permanently close your account for the long term, contact our support team.

If you feel that gaming is having a negative impact on your life, please reach out to our support team right away. We're here for you.

08 Privacy & Data Protection

Protecting your personal data is our top priority. ac9999 uses 256-bit SSL encryption to keep all information secure. We never sell your data to third parties.

• Information provided during registration is used solely for account management and KYC verification purposes.
• Gaming activity data is analysed to help us improve our services.
• Information may be shared with relevant authorities where required by legal obligation.

For more details, visit our Privacy Policy Read.

09 Limitation of Liability

Ac9999 shall not be held liable in the following circumstances:

• If a game or bet is affected by internet disconnection or technical failure.
• If a player's login credentials are compromised due to their own negligence or their account is accessed without authorisation.
• If any loss occurs due to a software error on the part of a third-party game provider.
• If a service must be discontinued due to changes in applicable law.

Our support team will always do their best to assist you with any issue.

10 Dispute Resolution & Contact

For any disputes or complaints, please contact our support team first. We will do our best to resolve the issue quickly and fairly.

• An initial response will be provided within 48 hours of submitting a complaint.
• Complex issues may take up to 7 business days to resolve.
• If you are not satisfied with the support team's decision, you may escalate the matter to a higher authority.